--- title: "FAQ about chatbots and smart DMs | ArtinBot" description: "Answers to common questions about building chatbots, automated Instagram DM replies, pricing, tokens and on-premise installation of ArtinBot." url: https://artin-bot.ir/en/faq lang: en --- Frequently Asked Questions # All common questions are answered here; for more questions, contact our support team. ## What should be settled before building a chatbot? Three things: which sources it may answer from, which channels it will run on, and what it does when it is not confident. The source matters most — a bot without a defined source improvises. The third decides whether a customer hits a dead end or reaches a real person. What is ArtinBot and what are its benefits? ArtinBot is a professional platform for building intelligent AI chatbots that helps businesses automate communication with customers and employees. Key benefits include time and cost savings, increased sales and customer satisfaction, easy access to organizational information, and 24/7 automated support. Do I need coding knowledge to build a chatbot? No, you don't need any programming knowledge. You can build your custom chatbot in just 7 simple, fully visual steps — including initial setup, file upload, behavior definition, widget customization, rules setup, testing, and final publishing. What can the chatbot do? ArtinBot can provide 24/7 support, guide customers on your website, reduce repetitive tasks, connect to business systems like payment, CRM, and ticketing, and provide comprehensive performance analytics. You can also upload knowledge files so the bot answers based on your real content. Can the chatbot answer from our documents and internal files? Yes. ArtinBot is a document question-answering engine: give it PDF, Word or Excel files, direct text, or a website URL and sitemap, and the chatbot answers from that content using Persian natural language processing and RAG. It is used for enterprise knowledge management, answering from policies and circulars, product manuals, and frequently asked questions from staff or customers. Unanswered questions are logged so you can keep completing the knowledge base. Does ArtinBot have a free plan? Yes. Automatic Instagram DM replies are free for everyone and no credit card is required to start. You can build a chatbot, train it on your own content and test it; upgrade whenever you need more capacity or features. How is ArtinBot different from "Artin Bot" by Artin (artin-ai.com)? They are two entirely different products from two different companies, with no connection between them. ArtinBot at artin-bot.ir is built by Hoosh Gostar Farda Artin in Mashhad: a self-service chatbot platform you set up yourself without coding, with a free tier, transparent pricing published on the site, Instagram and Telegram automation, and optional on-premise installation on your own server. How is ArtinBot pricing structured? ArtinBot pricing has two parts: 1) Plan fee — a fixed monthly or annual amount for platform access, and 2) Usage fee — a variable cost based on actual AI API consumption, deducted from your wallet. This way you only pay for what you actually use. What are the differences between subscription plans? Startup plan includes 3 chatbots, Team plan includes 7 chatbots with multi-team management, Business plan includes 20 chatbots with guaranteed SLA and a dedicated advisor, and Enterprise plan includes 50 chatbots with a dedicated support team. What is local installation and what are its benefits? On-premise installation means installing ArtinBot on your own dedicated server, giving you complete data control. The Basic edition (750 million Toman) includes the full platform core with unlimited chatbots; the Pro edition (1.45 billion Toman) adds Instagram and Telegram channels, auto-reply, live chat, website crawling and analytics; and the Enterprise edition (1.9 billion Toman) includes every module, such as sales automation and ticketing. You can also start with the Basic edition and add only the modules you actually need. What is a token and how is it calculated? A token is the unit of measurement for AI API consumption. Approximately 1 word equals 1–2 tokens, 1 sentence equals 8–10 tokens, and 1 conversation equals 50–200 tokens. The final cost is calculated as: (token cost × exchange rate × 1.31). You can view real-time usage reports in the dashboard. What happens if my wallet runs out? If your wallet balance runs out, the service is temporarily paused until you recharge. You can top up your wallet at any time, and real-time usage reports are available in your management panel. You can also set daily or monthly usage limits to avoid unexpected charges. Can I customize the chatbot's appearance? Yes, you can fully customize the chatbot widget's appearance and feel to match your brand identity — including custom colors, logo and icon setup, and design that complements your website. Connecting the chatbot to your website is done in just a few clicks with no technical knowledge required. Is there human operator handover? Yes, you can easily switch between the chatbot and a human support agent. Whenever a customer needs human assistance, the conversation can be transferred to your support team. This ensures customers can connect with a specialist for complex issues. What is a smart agent and what is it for? A smart agent connects the bot to your own software, such as your order system, inventory, booking or CRM. When a customer asks where their order is, the agent asks them for the order number, reads the data from your system and replies with the real answer, not an AI guess. Agents are set up in the panel without coding. What does the coordinator do? When your bot has several abilities — the knowledge base, several agents, several flows and human support — the coordinator decides for each message which one should answer. Customers don't have to hunt for the right menu, and every request reaches the right place. How is an automated flow different from an AI answer? AI answers are for open questions; flows are for fixed journeys like placing an order, booking or signing up. You lay the flow out on a visual canvas: questions, buttons, forms, conditions, agents and handoff. The same path runs every time, and answers are saved under form submissions. Can customers send photos, voice messages or files? Yes. In the website widget, Telegram and Bale, customers can send photos, voice messages or files. For each bot you choose whether the bot reads them and answers, or just stores them and passes them to support. Once a chat is handed to an agent, files go to the agent as they are. Do my support agents have to log in to the panel? No. You define an agent with just a name and a Telegram or Bale ID. When a customer — on your website, Telegram or Bale — asks for a person, your agents are notified on Telegram and Bale at the same time and reply from there; the answer goes back to the same website widget or bot. No website customer is lost because nobody saw the notification. How does Artin Bot find sales leads? Every conversation gets the customer's intent — such as a price inquiry, a demo request or readiness to buy — and a 0–100 score. Leads land in your pipeline (new, contacted, qualified, proposal and so on), get an owner, and receive follow-up reminders. What does knowledge mining from conversations mean? Artin Bot analyzes support conversations and unanswered questions, groups similar questions together and drafts answers for the most frequent ones. You approve them and they are added to the knowledge base; nothing enters the knowledge base without your approval. How can I contact ArtinBot support? You can contact support via phone at 09379404817 or by email at artinbi.ir{'@'}gmail.com. Our main office is located at Khorasan Razavi Science & Technology Park. You can also submit a demo request to see all features in action. آرتین‌مگ ## مطالب مرتبط در آرتین‌مگ این مطالب در آرتین‌مگ، رسانه‌ی تخصصی گروه آرتین، منتشر شده‌اند. 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