How do you put AI on an organisation’s existing call centre?

An answering layer sits on top of the VoIP call centre already in place rather than replacing it. The caller’s Persian speech is recognised and turned into text, the reply is built from the business’s own material and spoken back in a natural voice, and caller details are logged to the CRM automatically. Where the answer is not in the sources, the call goes to a human agent.

ArtinBot for telephony

Connect the chatbot to your call centre without replacing the call centre you already run

A large share of the calls reaching your call centre every day are the same handful of questions: opening hours, branch address, order status, warranty terms. ArtinBot sits on top of your existing VoIP call centre, recognises Persian speech, answers from your own material and logs caller details into your CRM automatically. Whenever it is out of its depth, the call goes to an agent.

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What is a voice bot, and how is it different from a phone menu?

A traditional phone menu asks the caller to listen to a numeric tree and press buttons: press 1 for sales, press 2 for support. The trouble is that callers rarely know which branch their problem belongs to. They go several levels deep, land in the wrong place and start over. The result is abandoned calls and agents who spend their day transferring people rather than solving problems.

A voice bot changes that: the caller speaks in their own words and gets an answer directly. What sets ArtinBot apart is where the answer comes from. It is built from your real business material — website pages, catalogue, warranty policy, price list — rather than a pre-written script. Strict mode is on by default: if the answer is not in your sources, it does not guess. It says so and hands the call to an agent.

Capabilities

What happens on the line

Connects to your existing VoIP call centre

Your telephony stays as it is and your numbers do not change. ArtinBot sits as a layer on top of the call centre you already run and answers incoming calls.

VoIPCall centreInbound

Persian speech recognition

The caller's speech is recognised in Persian and turned into text, so the same engine that answers in chat can answer on the phone.

Speech recognitionSpeech to text

Natural voice replies

Answers are spoken in a natural voice rather than the clipped, robotic tone of older recorded-message systems.

TTSText to speech

Automatic CRM logging

Details exchanged during the conversation are written to your CRM automatically, with nobody keying them in after the call ends.

CRMAutomatic logging

Answers from your own material

The same sources the website chatbot learns from — files, links and your sitemap — sit behind the phone line too. One knowledge base, two channels.

PDFWordExcelSite crawl

Handover to an agent

Where the bot is unsure, or the caller asks to speak to a person, the call is passed to one of your agents.

Call transferHuman agent

Use cases

Where a voice bot pays off most

High-volume call centres

Where hundreds of calls a day arrive with a few fixed questions, an automated first layer has the biggest effect and agents get to the real calls.

Retail and e-commerce

Stock, pricing, returns policy and order tracking — the same questions that dominate chat also dominate the phone line.

Clinics and medical centres

Address, opening hours, which doctor is in and how appointments work. Administrative questions that do not need a receptionist on the line.

Service and after-sales

Warranty terms, required documents and how to file a service request, instead of an engineer repeating the same explanation each time.

Training providers

Fees, syllabus, prerequisites and start dates — the questions that multiply call volume during enrolment season.

Service organisations

Visiting guidance, required paperwork and process steps, to cut the calls that only need one piece of information.

Why ArtinBot

Compared with phone menus and recorded messages

Traditional phone menu

A fixed numeric tree the caller has to navigate.

The caller must know which branch their problem belongs to
Every change to an answer means re-recording a message
Outside the script, it has no answer at all
Caller details are typed into the system by hand
Recorded messages drift out of step with the website

ArtinBot voice bot

The caller speaks; the answer comes from your own material.

Callers ask in their own words instead of pressing buttons
Answers come from the sources the website chatbot already uses
Updating content takes effect on chat and phone at once
Caller details are written to the CRM automatically
If the answer is not in your sources, the call reaches an agent

FAQ

Common questions about the voice bot and call centre

Do we have to replace our current call centre?

No. ArtinBot sits on top of the VoIP call centre your organisation already runs rather than replacing it. Your numbers, extensions and existing structure stay where they are, and the bot is added as an answering layer.

What if we do not have VoIP at all?

This solution runs on a VoIP foundation. If your organisation does not yet have a network-based call centre, that infrastructure has to be in place first. ArtinBot does not sell call centre or telephony systems.

What happens if the bot does not know the answer?

It does not guess. Strict mode is on by default, so if the answer is not in the sources you gave the bot, it says so and the call is transferred to one of your agents.

Where do the phone answers come from?

From the same sources the website chatbot is trained on: PDF, Word and Excel files, page links and your sitemap. You do not have to build and maintain a separate knowledge base for the phone.

Where are caller details stored?

Details raised during the conversation are written to your CRM automatically, without anyone entering them by hand once the call has ended.

Which language is supported?

Speech recognition and voice replies are built for Persian, meaning the engine works on Persian speech rather than a general model that supports Persian only at the margins.

How is this different from the website chatbot?

The channel differs; the knowledge is the same. The bot that answers on your site and in Instagram direct messages draws on the same sources over the phone. The difference is the speech layer: Persian speech recognition on the way in, a spoken reply on the way out.

Book a test call

Tell us about your current VoIP setup and we will map out the connection and what needs to be ready beforehand.

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چت بات

چرا جست‌وجوی سنتی برای پیدا کردن اطلاعات سازمان کافی نیست؟

جست‌وجوی کلیدواژه‌ای داخلی سازمان چرا اغلب جواب نمی‌دهد؟ پنج محدودیت واقعی جست‌وجوی سنتی و اینکه جست‌وجوی معنایی دقیقاً چه چیزی را متفاوت انجام می‌دهد.

2026-08-16· 4 دقیقه· artinmag.ir ↗

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چگونه دانش سازمان را در اختیار همه کارکنان قرار دهیم؟

دانش سازمان معمولاً فقط در دست چند نفر خاص است. سه مانع رایج و چهار اصل عملی برای اینکه هر کارمند، صرف‌نظر از سمت یا مهارت فنی، به دانش سازمان دسترسی داشته باشد.

2026-08-16· 4 دقیقه· artinmag.ir ↗

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چرا داشتن اسناد زیاد به معنی داشتن دانش سازمانی نیست؟

سازمان شما هزاران سند دارد، اما آیا این یعنی دانش سازمانی هم دارید؟ تفاوت بین انباشت اسناد و دانش قابل‌استفاده، و چهار نشانه‌ای که این تفاوت را نشان می‌دهند.

2026-08-16· 4 دقیقه· artinmag.ir ↗