An insurance chatbot that explains cover without ruling on cases

Why the boundary matters more than the answer here

In insurance a wrong answer does not just annoy someone; it creates an expectation that turns into a dispute. A person told on the phone that something was covered will remember that sentence when their claim is denied. In this sector what the bot must not say matters as much as what it says.

Strict mode by default exists precisely for this: the bot answers only from documents you supplied, cites the source of every answer, and states plainly that an adjuster decides whenever a question touches specific contract terms or a claim amount.